Nanonets Agents · Order Management
Send every blocked order to the right desk
Credit holds to AR, price mismatches to sales ops, missing items to product, freight to logistics. Each exception arrives with the document, the failing rule, and the suggested fix.
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Suggested fix · Customer 14d past on $4.2k. Suggest: extend NET 60 limit or hold for payment.
Suggested fix · Line ATL-6620 quoted at $185 — current list is $192. Suggest: honor quote, log discount.
Suggested fix · Item 'rack anchor 5/8"' not in catalog. Suggest: map to ATL-9905 or create new SKU.
Suggested fix · Buyer asked for liftgate + Sat delivery. Suggest: $185 freight surcharge, confirm with buyer.
How it works
From blocked order to the right owner in under a minute.
Credit check fails, price doesn't match the quote, an item isn't in the catalog, a freight request is non-standard. The agent catches it before fulfillment does.
Credit holds to AR, prices to sales ops, items to product, freight to logistics — based on rules you can read and edit, not a black box.
Each exception arrives with the source document, the rule that failed, the suggested fix, and a one-click resolve back to the ERP.
Use cases
Every reason an order gets stuck.
Past-due balances, exceeded limits, and risk-flag accounts go to AR with the aging snapshot and a suggested limit change.
Quote-vs-list mismatches go to sales ops with the original quote attached and the margin impact computed.
Buyer's part number doesn't match anything in the catalog — routed to product with a best-guess match for review.
Non-standard freight requests, residential addresses, and oversize loads go to logistics with the rate already pulled.
New ship-to, new bill-to, or a buyer that doesn't exist yet — routed to CX to onboard before the order books.
Restricted parties, export-controlled items, and missing trade docs go to compliance with the failing check spelled out.
FAQ
Frequently asked questions
You set the routing rules — by exception type, customer segment, region, dollar amount, or any field on the order. The agent applies them, escalates when an owner is out, and logs every decision.
See it run on your process, with your documents.
Start free. No credit card. Or talk to our team about your workflow.