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From 6 manual fields per bill
to scan, tap & pay
PayGround's mobile app required patients to manually fill 6-10 form fields for every medical bill. A Nanonets agent now extracts all fields from bill photos automatically, pre-fills the payment form, and routes payments — with zero manual input.
USA · Founded 2018
PayGround is a mobile-first healthcare payment platform that makes medical bill payment as simple as Venmo. Founded in 2018 by Drew Mercer, PayGround operates across 100+ healthcare facilities in the United States.
The Problem
PayGround's mobile app required patients to manually fill 6-10 form fields for each medical bill. Every extra field was a friction point causing drop-offs, and competitors were beginning to implement OCR.
- —6-10 manual fields per bill — provider, patient ID, account number, amount, date, payment reference.
- —Customer drop-off at every step — friction was losing patients before bill payment was complete.
- —Competitors implementing OCR — manual processing was becoming a competitive disadvantage.
Nanonets streamlined processing, saved considerable time and resources for us. There was visible difference in app performance; we appealed to customers by making bill payment easy.
The solution
Scan, tap & pay. Zero manual input.
Nanonets replaced manual form entry with one autonomous agent pipeline. The agent captures the bill image, extracts all required fields via OCR, validates every value, pre-fills the payment form, and routes the payment — with no manual input required from the patient.
Pipeline overview
Impact
AGENT ANATOMY
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