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From manual order confirmation review
to 93% touchless, across 400+ suppliers
UniPro Foodservice coordinated order confirmations across 400+ trading partners sending documents in different formats — a workflow that broke every time layouts or contracts changed. A Nanonets agent reads plain-English business rules, extracts from any format, and reconciles against Dynamics 365 — 93% fully touchless.
UniPro Foodservice is one of the largest foodservice distribution cooperatives in North America, coordinating procurement and order management across hundreds of independent distributor members. Their supplier network spans 400+ trading partners, each sending order confirmations in different formats and layouts.
The Problem
UniPro's procurement team received order confirmations from 400+ suppliers — each in a different format, layout, or schema. Rules around pricing tolerances, substitution policies, and shipping terms varied by contract. Any change to a supplier's format or contract broke existing automation and required manual rework.
- —400+ different supplier formats — no single template could handle the variety of document layouts.
- —Contract rule changes broke automation — pricing tolerances, substitutions, and shipping terms varied per supplier.
- —Manual reconciliation against Dynamics 365 SO records for every confirmation received.
Nanonets reads our business rules in plain English and applies them to every supplier confirmation — regardless of format. We went from manual review for every document to 93% fully touchless.
The solution
One rules-aware agent. Any format, reconciled against Dynamics 365.
Nanonets replaced the manual confirmation loop with one agentic pipeline. The agent reads plain-English business rules, extracts from any supplier format, matches against Dynamics 365 purchase orders, validates pricing tolerances and substitutions, and posts confirmed orders — with 93% requiring zero human intervention.
Pipeline overview
Impact
AGENT ANATOMY
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