Nanonets Platform:Exception Management
Exceptions handled.
Nothing falls through.
When an agent hits a new exception, it stops and pushes all relevant context to the relevant reviewer.
Price mismatch: PO says $4,200, invoice is $4,890
“CUST-9912” not found in product catalog
Duplicate invoice · Resolved 4 min ago
How it works
Flag, route, resolve, resume
Agent flags it
When an agent hits a case it can't resolve on its own, such as a data mismatch, a missing field, or an approval threshold, it creates an exception instead of guessing or stopping.
Route to the right person
Exception type, dollar value, and document source determine who gets it. The right reviewer is notified directly, whether via Slack, Teams, email, or any channel they prefer.
Review with full context
Reviewers see the document, what the agent extracted, what went wrong, and what decision is needed. No hunting for context across systems.
Agent resumes
Once resolved, the agent picks up exactly where it stopped. Resolution logic feeds back so similar cases are handled automatically in future runs.
Exception types
Three kinds of exceptions, handled intelligently
The data is wrong or missing
A field couldn't be extracted, a SKU has no match in the catalog, or a vendor name doesn't align with master data. The agent stops rather than proceeding on bad input.
The data is present but uncertain
All extractions are anchored to document coordinates via bounding box and validated against context graph rules. When confidence falls below your threshold, the agent flags for review rather than guessing. Nothing is passed downstream silently.
The data is right, but a human must decide
Business rules require sign-off before the agent can proceed. Invoice over limit, new vendor not yet onboarded, contract terms outside standard. The agent stops and waits.
Why not a generic queue
Generic queues lose context. This one preserves it.
Explore the platform
Exception Management is one layer of the platform
Build agents in plain English, not on a canvas.
Encode the rules and exceptions agents drop on their own.
Extract structured data from any document.
Generate compliant documents from structured data.
Track throughput, cost, and exceptions across workflows.
Coordinate agents across multi-step processes.
See it run on your process, with your documents.
Start free. No credit card. Or talk to our team about your workflow.