Nanonets Agent:Order Management
AI-native agents for
order management
Reads customer POs from your orders inbox, maps their part numbers to your SKUs, checks stock and contract pricing in your ERP, raises the sales order, and sends the confirmation.
NanonetsOrder Agent
Online
Today · 24 orders
2 with humans
- 08:52Pulled 24 customer POs from the orders inboxIngested
- 08:53PO-88214 · Halverson Grocers — 18 lines read, customer SKUs mappedExtracted
- 08:54Stock and contract price checked in Dynamics 365 · 18/18 availableValidated
- 08:55Sales order SO-40917 created · confirmation emailedConfirmed
- 08:58PO-88231 · line 6 priced 4% over contract — asked D. Reyes on SlackHeld
- 09:03D. Reyes approved the price — order releasedApproved
- nowReading PO-88246 · Cedar Ridge ProvisionsExtracting
Used by 35% of the Fortune 500 and 10,000+ enterprises
Watch the agent process a PO start to finish.
PO via email, line-item extraction, price reconciliation, inventory check, sales order created in SAP, and confirmation sent. Works across even your most complex processes.
Order teams using Nanonets see
Your trading terms, as the agent's rulebook
Nanonets turns the documents your order desk already maintains into a governed context graph — every rule explicit, every rule traced to the clause it came from.
order-desk-sop.pdfOrder Desk — Trading Terms & SOP
Revision 9 · Commercial approved
3.1 Price tolerance
A customer PO priced within 2% or $250 of the contract list, whichever is lower, may be confirmed without review. Anything beyond routes to the account manager.
3.4 Substitutions
Where a SKU is short, a like-for-like item in the same pack size may be offered if the customer’s contract allows substitution.
It gets better at your order book every week
Exceptions are not failures — they are the training. Every answer your desk gives is captured, so the agent confirms more of the queue on its own.
NanonetsHelp agents solve the most complex problems with context graphs.
A customer has ordered 300 cases against a pricing agreement that lapsed in June, for a SKU we delisted last month, into a delivery window their dock closes before, while their buyer has already agreed a substitute by email — what do we confirm, and who signs it off?
One order. Five kinds of context, each in a different system — the ERP doesn’t know the email, and the inbox doesn’t know the delivery calendar.
How the Context Graph works →Pricing & substitution policy
Policy context ➔ May we hold the old price?
Lapsed agreements need account-manager sign-off
Dynamics 365 items & contracts
System-of-record context ➔ Is the SKU still sellable?
SKU 7742 delisted 14 Jul · successor 7749 live
Stock, pack size & lead time
Computed context ➔ Can we hit their window?
Nearest slot lands 2 days past the dock cut-off
Buyer email thread
Conversation context ➔ What did they already accept?
Substitute agreed in writing, price left open
Order-desk SOP
SOP context ➔ Who releases it?
Off-contract price → account manager, then release
Capabilities
Reads any layout. Validates against your ERP. Talks to the customer.
The agent watches your sales inbox and picks up every new purchase order the moment it arrives. Emailed PDFs, EDI files, scanned attachments, and forwarded chains.
Reads SKUs, quantities, prices, delivery dates, and customer references from any layout — including handwritten notes and complex multi-page tables. No templates, no per-customer setup.
Cross-references every SKU against your ERP or WMS to confirm available stock. Checks prices against your master record within a configurable tolerance. Flags discrepancies before creating the order.
Creates the sales order in SAP, NetSuite, or your OMS and drafts an order confirmation back to the buyer. Splits orders by unit limits if your rules require it.
Processes emailed PDFs, scanned POs, EDI 850 files, and handwritten notes. No template setup per customer layout or buying system.
Checks available stock in your WMS or ERP before confirming the order. Stops short of committing inventory you can’t ship and routes the shortfall to your sales team.
Catches the gap between what the customer ordered and your current price list. Surfaces the diff, pauses the order, and asks before emailing the customer for a revised PO.
Maps customer part numbers to your internal product codes. Learns mappings from human feedback — add a rule once and the agent uses it on every future order from that buyer.
Respects per-line, per-shipment, and per-customer unit limits in your master data. Creates multiple sales orders automatically and lists all of them in the customer confirmation.
Sends order acknowledgments, discrepancy follow-ups, and revised confirmations in the same email thread. No manual drafting. The customer always hears back.
The agent watches your sales inbox and picks up every new purchase order the moment it arrives. Emailed PDFs, EDI files, scanned attachments, and forwarded chains.
Reads SKUs, quantities, prices, delivery dates, and customer references from any layout — including handwritten notes and complex multi-page tables. No templates, no per-customer setup.
Cross-references every SKU against your ERP or WMS to confirm available stock. Checks prices against your master record within a configurable tolerance. Flags discrepancies before creating the order.
Creates the sales order in SAP, NetSuite, or your OMS and drafts an order confirmation back to the buyer. Splits orders by unit limits if your rules require it.
Processes emailed PDFs, scanned POs, EDI 850 files, and handwritten notes. No template setup per customer layout or buying system.
Checks available stock in your WMS or ERP before confirming the order. Stops short of committing inventory you can’t ship and routes the shortfall to your sales team.
Catches the gap between what the customer ordered and your current price list. Surfaces the diff, pauses the order, and asks before emailing the customer for a revised PO.
Maps customer part numbers to your internal product codes. Learns mappings from human feedback — add a rule once and the agent uses it on every future order from that buyer.
Respects per-line, per-shipment, and per-customer unit limits in your master data. Creates multiple sales orders automatically and lists all of them in the customer confirmation.
Sends order acknowledgments, discrepancy follow-ups, and revised confirmations in the same email thread. No manual drafting. The customer always hears back.
35% of Fortune 500 and 10,000+ companies use Nanonets
Customer story · UniPro Foodservice
“Nanonets reads our business rules in plain English and applies them to every supplier confirmation — regardless of format. We went from manual review for every document to 93% fully touchless.”
- Touchless processing
- ~0% → 93%
- Hours saved per year
- 10,000
- Supplier formats
- Fixed templates → 400+ handled
- Rule maintenance
- Code changes → Plain-English rules
Manual order ops vs. Nanonets Order Management Agent
| ✕Manual order ops | ✓Nanonets Order Management Agent | |
|---|---|---|
| PO intake | ✕Monitor sales inbox, download attachments manually | ✓Automatic, monitors inbox continuously |
| Data entry | ✕Re-key SKUs, quantities, and prices by hand | ✓Extracted with source citations, no templates |
| Inventory check | ✕Log into ERP to verify stock levels | ✓Real-time lookup before order creation |
| Price validation | ✕Cross-check PO price against price list manually | ✓Automated with configurable tolerance, flags discrepancies before order creation |
| Customer SKU map | ✕Maintain spreadsheet of customer-to-internal codes | ✓Learned from history and rules, applied automatically |
| ERP entry | ✕Manual sales order creation in SAP, NetSuite, etc. | ✓Direct API post, no re-keying |
| Confirmation | ✕Draft and send confirmation emails manually | ✓Auto-sent in same thread, all order references included |
| Processing time | ✕2–5 days average | ✓Under 30 minutes for straight-through orders |
See It Run on Your Data
Send us a sample PO, and we’ll show you the agent processing it live.
Integrations
Posts directly to your ERP and OMS.
Pre-built connectors for the major ERPs, CRMs, and commerce platforms. Webhooks and REST for anything else. See all integrations →
FAQ
Frequently asked questions
PDFs, scans, photos, EDI 850, email bodies, and forwarded chains. Handwritten notes and side-attached spec sheets are read together with the main PO. No template setup is required per customer or buying system.
See it run on your orders, with your POs.
Talk to us about building an order agent. Or start free. No credit card.